PRICES & VAT
The LUV NORTH online store sells items for private customers in Finland and Europe. Prices shown on the LUV NORTH online store are including Finnish VAT 24% in EUR. These prices are applicable within the EU countries. We reserve the right to change the prices and the delivery conditions.
All the customers from non-EU countries are responsible for possible import customs and taxes. LUV NORTH is not responsible for all the possible charges that may occur. Any additional charges must be rendered in order for your package to clear customs. Please contact your local customs office for more information before ordering.
SHIPPING & HANDLING
All the orders are being mailed during weekdays. Delivery times may vary within countries but we strive to deliver the order within reasonable time after order placement. All our shipments are being insured upon shipping. We are shipping all orders at a flat rate of 5€ in Finland and 9€ for the rest of the world. The additional shipping costs are being added upon check-out.
In case the chosen products are out of stock or if the item of choice is a made-to-measure piece, the delivery might take a little longer. Please be patient, we are creating all the products ourselves with attention to the quality of each item.
RETURNS & DAMAGED ITEMS
Faulty goods or items damaged during shipping have to be reported within 24 hours of receiving the product. LUV NORTH is not responsible for damage incurred during shipping. We will strive to replace the faulty or damaged item, but if this is not possible, the customer will be reimbursed with the full amount of costs. The fault or the sustained damage must be documented by due process. The faulty or damaged item must be returned to the retailer for inspection in its original package with all the necessary parts in it. LUV NORTH will not deliver a replacement before the fault or damage has been confirmed by our customer service. If customer wishes to return or exchange item that has no flaws, they are opted to do so within 14 days.
Either way, you are welcome to contact our customer service first, so they can give you all the necessary details regarding the return policy. Please always attach your name, address, order number and account number if possible, when you wish to receive your payment back.
Feel free to contact us, we would be happy to help you with whatever it is that you need.
LUV NORTH 2016